Frequently Asked Questions
We don't mind spelling it outAm I going to get a bunch of extra charges and “repairs” that I never even knew about?
No. Your monthly charges cover all services provided in the package. This even includes chemicals. The only extra charges you should expect is an annual conditioner charge and filter cleans 3-4 times a year if you choose to hire us for that service. We do not believe in giving you an unpredictable bill every month. Also, we will never do a repair unless we receive approval from you after notifying you of the issue and giving you a quote.
Do you service “Salt” pools?
Yes, we have a lot of knowledge on “salt” pools and roughly a quarter of our accounts use salt technology.
Do you guys just come whenever you want like a lot of pool guys?
No, when we begin service we will schedule you for a fixed day and you can always expect us to come service your pool on that day during daylight hours. If there are any issues, we will contact you ahead of time and if we need to change your day, you will be notified.
Do I need an acid wash? Won’t it ruin my plaster?
Acid washes can help to remove stains and give a renewed look to your pools plaster. The way it does this is by removing a thin layer of plaster from the pool that is dirty and ruined to reveal a fresher unstained piece of plaster. With older plaster this can slightly speed up the deterioration process, but we use custom solutions to ensure the life of your plaster is as long as possible.
Do you ever come out on a different day to help get the pool ready for a party or family get-together?
Absolutely. Our job is to make sure that your pool looks great when you are ready to use it. As long as we have advanced notice, we will do all we can to make sure your pool gets serviced when you desire to prepare for a party or family get-together. And the good news it that we won’t even charge you extra. We will just perform that visit instead of your other scheduled weekly maintenance.
How often do I need to get my filter cleaned?
That is a similar answer to how often you need to get your oil changed: it depends. It depends on the amount of buildup in your filter. If there are heavy winds, rain, or a fire, this buildup can happen fast. When a filter is dirty the circulation of the pool greatly decreases which means the chemicals are not equally distributed. This can lead to algae and other issues. The pressure gauge should be between 15 and 21. Generally speaking filters need to be cleaned 3-4 times per year. We only clean your filter when it needs it, not because we are short on cash.
How many hours per day should I run my pool?
A: for a normal sized residential pool, we recommend running your pool for 4-6 hours during the winter and 6-8 hours during the summer.
Why do I need a mastic job?
A: Mastic jobs are needed when the existing mastic is cracked and broken leaving holes around the deck. this can be dangerous for the pool because if it rains enough, the pressure on the outside of the shell can lead to damage. Plus, it just looks bad!
Why should I hire Bell’s Pool and Spa for my pool service provider?
You should hire Bell’s pool and Spa for your pool service provider because we offer the highest quality pool service at a competitive price. Some of the areas we provide pool maintenance is Camarillo, Thousand Oaks, Newbury Park, Oxnard, Moorpark, Simi Valley, Somis, Westlake Village, Agoura Hills, Calabasas, Oak Park, Northridge, Woodland Hills, Winnetka, Canoga Park, Sylmar, Granada Hills, West Hills, Reseda, Chatsworth, Tarzana, Hollywood, and Fillmore and other cities all throughout Ventura and LA County. We provide pool service that shows up when we say we will and we clean your pool in such a way that you don’t have to worry about it. We do pool cleaning the way that it should be done.
Where are some of the areas where Bell’s Pool and Spa provides pool maintenance, pool service, and pool cleaning service?
We provide pool maintenance, pool service, and pool cleaning in Camarillo, Thousand Oaks, Newbury Park, Oxnard, Moorpark, Simi Valley, Somis, Westlake Village, Agoura Hills, Calabasas, Oak Park, Northridge, Woodland Hills, Winnetka, Canoga Park, Sylmar, Granada Hills, West Hills, Reseda, Chatsworth, Tarzana, Hollywood, and Fillmore and other cities all throughout Ventura and LA County.
What does your basic pool maintenance, pool service, and pool cleaning package include?
Our basic pool maintenance, pool service, and pool cleaning package includes a weekly visit on a scheduled day of the week in which we skim the surface of the pool, brush the walls as needed, vacuum the floor, check the chemical levels, add needed chemicals (cost of chemicals included in price), empty all baskets, and regular system check ups. We seek to keep our prices for pool maintenance, pool service, and pool cleaning and your flat rate that we agree on at the start of service. We also seek to not add “surprise charges” on your pool maintenance, pool service, and pool cleaning bill. The only extra charges may be annual conditioner charge, filter cleans, salt cell cleans, algaecide treatments, and repairs that you hire us for. We will never perform extra jobs without agreeing with you on these ahead of time.
What kind of contract will I have to sign for pool maintenance, pool service and pool cleaning?
You will sign no contract. We do not believe in contracts. Your pool maintenance, pool service and pool cleaning will be on a month to month informal agreement. You could even stop in the middle of a month with no penalties. Instead of using a contract to bind you to us and ensure your business, we seek to offer high quality service at a competitive price to win your business. We believe our service is so good, we don’t need your promise through a contract.
Will I need to put down a deposit or have my credit run for pool maintenance, pool service and pool cleaning?
You will not need a deposit and we will not run your credit for pool maintenance, pool service and pool cleaning.
